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Why can't I log in? - Knowledgebase / FAQs / Troubleshooting - Help Center

Why can't I log in?

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Here are some tips to help troubleshoot issues with logging in:

  • Double check that you're using the right username/email address and password

  • If needed you can click the "reset" link on the login page and the system will email you a link you can use to log in and change the password

  • If you've tried the "reset password" option but aren't getting any email, you'll want to check your Spam and Promotions folders to see if the email got caught there

  • If the system is giving you an error that it doesn't recognize your email, it could be that you signed up using Facebook originally; try the "Continue with Facebook" option

  • If you're running into issues resetting your password you can contact us to request a manual password reset


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