If a subscriber is experiencing issues when trying to text in to subscribe, there are a few things you can have them check:
Check that they are texting in to the correct number
If they are texting into a short code (5-digit number), check that they are texting in the correct opt-in keyword with no added spaces in the middle or punctuation
It's possible the opt-in worked but the user didn't receive the welcome message - check if the subscriber's phone number shows up in your Manage Subscribers tab
If they are receiving a "service access denied" message when texting in, that would typically mean that their phone/plan isn't enabled to text in to short code numbers or toll-free numbers; they may be able to get in touch with their carrier to get short code messaging or toll-free messaging enabledÂ
Other tips for getting people to subscribe
Using a QR code rather than having subscribers text in to subscribe will likely lead to fewer issues
If you've tried all the subscription methods and the subscriber still is unsuccessful, they may need to get in touch with their phone carrier to troubleshoot
If you're running into any issues, feel free to contact us and we will try to get your subscriber set up so that they can receive messages